TeleCLAIM++ has been designed with specifications for administration that assumes very little computer skills. The Administrator; however, should be very familiar with Drug Benefit Plan planned. Usually Administrators are Pharmacists, Pharmacy trained or experienced Pharmacy assistants.

This individual most likely is currently in charge of an existing Benefit Plan and will be vested with the authority to designate the Formulary used and all characteristics of the Benefit Plan called for by Marketing and approved by management.

The Administrator will be responsible for Plan Design, Formulary Management, reconciling disputes with Providers, and general management of system operations.

The TeleCLAIM++ is a highly automatic functioning system requiring minimal manual intervention. All maintenance functions require manual operation online while the system remains in operation without interruption.

Maintenance functions include Plan creation by PlanBuilder, insertion of security profiles of personnel designated with limited access to the system databases, online updates, etc.

Inasmuch as the TeleCLAIM++ system uses a common Internet Browser, such as MS Explorer, the training required is concentrated on TeleCLAIM++ specific functions with out the necessity of Operating System training.

A number of our clients have assigned clerical personnel already performing other functions with office equipment to assume Operator roles. This role is not a full-time responsibility ordinarily but may approach full-time with larger and larger Rx volumes. The number of individual in this role should be a minimum of two in order to have operational coverage during vacations, sickness or departures.

Finally, an IT experienced individual, common to most businesses, should be available a few hours a week to perform system maintenance functions and problem resolution, if any, with DpRx technical staff. A typical example of a maintenance problem, requiring an IT person intervention, would be the eventual failure of computer hardware that must be replaced. In this process, the IT person needs to be dedicated to problem resolution until successfully completed. Otherwise, the IT personnel requirements are minimal after initial installation.